Platform

The robot arrives with our software layer.

From it we tell the robot what to do, we watch how it is doing, and we make a change the same day, from the office.

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01 · Platform

The robot is a machine. Everything else is the platform.

Every robot we install stays connected to our platform. It holds what the robot can say, where it can lead and when it does what, and that is also where it changes: a new promotion, different opening hours or another language are a setting an operator makes in the console, and the robot says it the same day.

The robot answers from your material. We read your product list and your schedule, and the robot speaks from that rather than from memory. Because every space has its own voice, we set the name, the voice, the languages and the tone per site; a robot in a spa does not sound like a robot in a shop.

What the robot does is put together in advance. The behaviour is a path of steps and conditions that can be printed and attached to tender documents, and that is exactly why it can be said what the robot will do at a given moment.

Behind all of it there is us. We monitor the robot from the console, and when something is wrong we see it before you do. We fix it from here, without driving out. What we set up on the first robot works on the next one too.

02 · Inside the console

What your operator sees.

Five screens from the console your team works in: fleet, flows, knowledge, live view and insights, in one place.

01
Fleet
Every robot, where it stands and what it is doing right now. Locations by sector, alerts on the side.
02
Flows
Behaviour drawn as steps. Each step says where the answer comes from and what happens when there is none.
03
Knowledge
Catalogue, store layout, opening hours. The robot answers from these sources and shows which one it used.
04
Live view
The route on the floor plan, the conversation as it happens and one click to take over.
05
Insights
What visitors ask, in which language, and how often a person had to step in.

Console views · illustrative data, locations labelled by sector

03 · What this means for you

Three questions we get every time.

Who looks after it?

We do. We watch the robot remotely, and if something stops working we get in touch first. You do not have to call anyone.

How does it know what we offer?

From you. We give it your offer and your opening hours, and you set the limits. It does not read prewritten answers, it answers the question it actually heard.

What if we have foreign guests?

The robot speaks the languages you choose at setup. How many are included is part of the package, and an extra language is an upgrade we arrange in a few days.

04 · Capabilities

What the robot does once it stands with you.

01
Fleet console
Every robot on one page: where it is, whether it is connected, how much battery it has and what it is doing.
02
Always-on link
The robot is reachable even when nobody is talking to it. Patrol, telemetry and remote commands keep running.
03
Flow editor
An operator draws the behaviour as a path of steps. A new site is a setting, not new development.
04
Voice on the robot
The robot listens, understands and answers. Verified on the machine: conversation, guidance, and a line the operator types into the console, which the robot says at once.
05
Persona and languages
Name, voice and languages are set per site.
06
Knowledge of your range
The robot answers from your catalogue. We read your list one way.
07
Guidance to a product
„Take me to the cordless drills“ and the robot takes you. The category is mapped to a point in the space.
08
Remote operation
Driving from the console. We handle most service without going on site.
09
One layer for different robots
We run robots from different makers through the same interface. What we learn at one site holds at the next.