Hospitality and hotels

It is eleven at night. A guest arrives on a late flight, there is one person on reception, and she is on the third floor because half an hour ago someone reported that the air conditioning in their room had stopped. The guest stands at an empty desk and waits.

This is not where the robot replaces the receptionist. It stands where she cannot be at that moment. It greets the guest, says the room is ready, points to the lift and tells the receptionist that the guest has arrived. When she comes down, she knows who she is looking for.

In the morning the same robot says when breakfast ends and where the sauna is, at lunchtime it carries plates from the kitchen to the table, and in the afternoon it stands by the lift answering the questions a guest would otherwise ring reception about. All of it in the language the guest used.

For hotels we usually recommend a service robot with trays for the restaurant and corridors, and a Lumen in the lobby showing the schedule, the events and the way to the spa. What belongs to people stays with people: the welcome, solving problems and anything that needs judgement.